Terms and Conditions

Please read our Terms & Conditions specified below before booking you holiday with us. Marking the specified box on the booking form indicates that you have read and accepted these and forms part of our contract with you.

These terms and conditions form the basis of your contract with Chilled Chalets. Please read them carefully as they set out our respective rights and obligations. In these Terms and Conditions “You” means the first named person on the booking form (who must be at least 18yrs old) “We” means Bethan Holland and Chris Whelan trading as Chilled Chalets Ltd, company no. NI629874. Registered in Northern Ireland at 5 Brunswick Lane, Bangor, BT20 3GH.

  1. Making a booking & payment

    All bookings including those made by telephone are subject to these Terms and Conditions. You must submit a completed and signed booking form accepting these, on behalf of all your party. A deposit of 25% of the total amount (or 100% of the total amount if booking within 10 weeks of departure) is payable. Payment may be made in Euros or Sterling by bank transfer. Any bank charges made must not be deducted from total price.

    An invoice will be sent to you 12 weeks prior to your arrival date showing you the remainder of the balance due on your holiday. This must be paid no less than 10 weeks prior to your arrival date. If the final balance is not received within 10 weeks of your arrival date Chilled Chalets reserves the rights to cancel the booking and any deposits paid will be forfeited. We will make every effort to contact you within this period but if payment is not made Chilled Chalets reserves the right to re-book the chalet without further notice. In the event of a dishonored payment the group leader will be contacted and asked to make payment by other means, failure to do this will resort in the booking being treated as cancelled and the cancellation charges set out below will be applied.

  2. Cancellation and changes policy

    By Chilled Chalets –
    Chilled Chalets reserves the right to make alterations or cancel a booking entirely and refund all monies paid. Whilst Chilled Chalets will endeavor to make every effort that this does not happen, if it is completely unavoidable, Chilled Chalets will contact the group leader immediately and you will have the choice of the following, as applicable:

    • accepting the change
    • accepting an alternative holiday with us at no extra cost
    • cancelling your holiday, in which case we will offer you a full refund

    Chilled Chalets accepts no legal liability and will pay no other compensation. No form of compensation or refund will be paid if a cancellation is caused by events amounting to Force Majeure (Force Majeure such as warfare, riots, civil unrest, terrorist activity, industrial dispute, weather, lack of snow, road closures, including access roads to Morzine, epidemics, natural or technical disasters, nuclear war or similar events out with our control.)

    By you –
    Should you or any members of your party need to cancel your holiday, the first named person on the booking form must inform us in writing immediately. Cancellation charges will be payable per person cancelling as follows:

    Period before departure when we receive notification of cancellation:

    70 days or more in advance – the deposit only
    69- 42 days in advance – 50% of the total price
    41 -28 days in advance – 80% of the total price
    27 days or less in advance – 100% of the price

    Cancellation charges are calculated from the date that written notification is received by us.

    If you wish to make any changes to your confirmed holiday we will endeavor to assist, although we cannot of course guarantee that we will be able to meet any particular request. Where we can accommodate your request an amendment fee of £50 per person per booking will apply plus any additional costs we incur as a result.

  3. Force Majeure

    Means any event which we could not reasonably foresee or prevent, such events may include (by way of example and not by way of limitation), war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions, lack of snow, road closures or similar events.

  4. Complaints and arbitration

    In the event of any complaint concerning your holiday you should immediately report it to us. We will naturally do our best to instantly resolve the matter. Should you remain dissatisfied the complaint in resort should be followed by written notice of complaint, which must be received by us not longer than 14 days after your departure from the chalet. We will not address any claims that are not notified entirely in accordance with this clause. Disputes which cannot be settled amicably maybe referred to such form of dispute resolution procedure, as maybe agreed between us and in default by the relevant tribunal.

  5. Limitation of Liability

    Chilled Chalets does not accept any liability where so ever or how so ever arising, or pay compensation for: -

    • Any Force Majeure event.
    • Adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities.
    • Limitations imposed by resort authorities, ski lifts, ski school or ski hire operators.
    • Travel arrangements made by the group or on behalf of the group.
    • Any personal injury or death, where so ever or how so ever arising, caused to any visitor and/or any member of the group for their duration of stay.

    These limitations are not intended to exclude any statutory rights the group and/or visitor may have.

    English laws govern these T&Cs and any non-contractual obligations arising out of or in connection with it.

    • The courts of England have exclusive jurisdiction to settle any dispute arising out of or in connection with this T&Cs (including a dispute relating to the existence, validity, termination of this T&Cs and any non-contractual obligation arising out of or in connection with either this T&Cs or the negotiation of the contract contemplated by these T&Cs).

    A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement provided always this does not affect any right or remedy of a third party which exists or is available apart from this Act.

  6. Behavior

    We reserve the right to immediately terminate your holiday at any point, should any client commit a criminal offence under French or UK Law, or in our opinion, is causing or is likely to cause distress, annoyance or danger to any of our other clients or third party, or damage to property. In this situation our responsibility for holiday of the person concerned will immediately cease and we will not be liable to pay any compensation, make any refund or meet any expenses that may be incurred as a result.

  7. Breakages and damages

    You are responsible for any breakages, losses or damage caused by yourself during your stay at Chalet Christiania. It is your responsibility to make the appropriate replacement or repair cost as determined by Chilled Chalets.

  8. Special requests and medical conditions

    If you or any member of your party has a medical condition or disability which may affect your holiday, you must inform us in writing at the time of booking in order that we can advise as to the suitability of the chosen arrangements. Any special requests must be advised to us and clearly noted on the booking form. Whilst we will endeavor to meet any reasonable requests made after confirmation of booking, we cannot guarantee that they will be fulfilled and failure to do so will not constitute a breach of contract on our part.

  9. Arrival and departure days

    We will require you to vacate your room in the chalet by 10.00 a.m on the day of departure and although early access to your room is sometimes possible, we cannot guarantee access before 3.00pm on your day of arrival. However, whatever time you arrive or depart you are welcome to store your luggage and possessions in the chalet.

  10. Geneva airport transfers

    Return transfers from and to Geneva airport are not included in the quoted price of your holiday, but can be arranged on your behalf either as a shared journey or private hire, at the most competitive rates.

  11. Passport and Visas

    It is your responsibility to ensure that you have all the necessary travel documents. If your travel is disrupted or prevented due to your failure to comply with this, we will give no refund.

  12. Insurance

    It is a condition of our acceptance of your booking that you arrange for your own policy that provides adequate cover for all reasonably foreseeable risks. In the event of a medical or other emergency. Should you not have this, whilst we offer any reasonable assistance it must be understood that you will be responsible for any costs involved.

  13. Local safety standards and suppliers conditions

    It is the requirement and standards of France that apply to the services that form part of your holiday and not those of the UK. These requirements and standards may not be the same as the UK. Suppliers, who provide services that form part of your holiday activities, do so in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the suppliers’ liability to you. The supply of those services is a contract between you and that supplier and forms no part of your agreement with us. We accept no responsibility for those services.